A hospitality industry executive leader, I have built my career on managing and motivating teams and delivering programs that serve to engage and inspire employees. Focused on corporate goal attainment, I serve as a champion of initiatives that drive brand awareness and commitment. Passionate about the hospitality industry, I am a proponent of driving an exceptional guest experience, which fosters commitment, recognition, referrals and repeat customers.
One of the things for which I am particularly proud of was my work creating Marriott International’s Global Voyage Leadership Development program. As part of a team, we developed a virtual platform and designed a robust curriculum for 12 to 18-month centralized, globally consistent management development program to support and grow best-in-class leaders. That effort resulted in winning the 2015 Bersin by Deloitte WhatWorks Award.
Forbes Travel Guide offers world-class training in a variety of customizable formats that enhance service skills and inspire staff to elevate the guest experience. We offer VIRTUAL and ON-LOCATION training to help teams build their skills and adapt to new service practices. Our certified trainers are highly experienced hospitality professionals with a global perspective on best practices and trends. We adapt training to the needs of your team, from front-line to leadership.
We’ll have a wealth of talent and experience in the room, presenting a great opportunity to hear from you all about how you deliver daily luxury to your principals. In this breakout session, we’ll tackle several daily service situations and hear solutions and ideas from your groups. Joanie Veage and Chris Milu , and Stacey Veden will help facilitate the conversation.
As more principals request “5 Star Service”, we turn to the brand that coined the term and has rated luxury service since 1958 to understand what a 5-Star experience really is and how we can upscale our service and hospitality delivery. Forbes Travel Guide’s Vice President, Stacey Veden, will also share the company’s recent expansion into luxury residential services.